Refund Policy
Our goal is customer satisfaction. Here is how our refund process works.
Refund Eligibility
Refunds are processed only under specific circumstances:
- Out of Stock: If we cannot replace a defective item.
- Order Cancellation: If canceled before dispatch.
- Double Charge: Accidental duplicate payments.
- Verification: After defect is verified by our team.
Non-Refundable
Please note that the following are NOT eligible for cash refunds:
- Change of Mind: We do not refund for incorrect size choice.
- Delivered Goods: No refunds after successful delivery.
- Used Tanks: Hygiene products cannot be refunded.
- Delivery Fees: Shipping charges are non-refundable.
Refund Timeline
If your refund request is approved, here is the standard timeline:
- Approval: Within 24-48 hours of verification.
- Processing: Funds will be returned to the original payment method.
- Bank Time: Please allow 5-7 business days for the bank to reflect the amount.